Last updated: March 30, 2026
Overview
We want you to be happy with your purchase. If something isn’t right, please read below to understand your options.
Our returns policy lasts 30 days from the date of delivery. After 30 days, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following cannot be returned:
- Gift Cards
- Items marked as final sale
Restocking Fee
All approved returns are subject to a 30% restocking fee, and return freight costs are the responsibility of the customer. If you receive a refund, these costs will be deducted from your refund amount.
Damaged or Faulty Items
If your order arrives damaged, you must contact us within 24 hours of delivery. Claims made after this window cannot be accepted.
Please email us with your order number and photos of the damage so we can resolve it promptly.
Refunds
Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved or rejected.
Approved refunds are processed back to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.
Note: Sale items are not eligible for refunds.
Exchanges
We only exchange items that are defective or damaged. To arrange an exchange, contact us by email with your order details.
How to Return an Item
- Email us to initiate your return before sending anything back
- We’ll confirm eligibility and provide return instructions
- Pack your item securely in its original packaging
- Ship it using a trackable service — we recommend purchasing shipping insurance for higher-value items
- Do not send returns directly to the manufacturer
Please note: we cannot guarantee receipt of returned items sent without tracking.
Need help?
Contact us at sales@shineandseal.net.au for questions related to refunds and returns.